Professional Soft Collection 1.02/Professional Soft Collection 1.02.iso/qemm.80c/technote.qip/EXCEPT13.TEC

Text File | 1995-11-04 | 20KB | 401 lines

                   Exception Reports Explained

 Quarterdeck Technical Note #142              Filename: EXCEPT13.TEC
 by Michael Bolton                          CompuServe: EXCEPT.TEC
 Last revised:  3/29/95                       Category: QEMM

 Subject: A detailed explanation of what QEMM's Exception #6, #12,
           and #13 messages mean, why they are reported, and some of
           the steps that can be taken to identify their causes.
           See also TROUBLE.TEC for general troubleshooting
           suggestions.

 Q. What are processor exceptions?  What is an Exception #6, #12,
     or #13?

 Q. What does the QEMM Exception message mean?  How can it help me?

 Users of QEMM may sometimes encounter a report that an attempt has
 been made to execute an invalid instruction.  It is almost certain
 that QEMM, in and of itself, is not the cause of Exception
 problems, though QEMM's memory managment may come into conflict
 with other hardware and software on your system.

 In this technical note, we explain in detail what a processor
 exception is, how you can interpret the information provided by
 the exception report, and what you can do to remedy the situation
 in the unhappy event that the techniques in TROUBLE.TEC don't
 provide relief from the problem.

 To answer the questions above, it's worthwhile to examine the
 Exception report bit by bit.

 "The processor has notified QEMM that an attempt has been made to
 execute an invalid instruction..."

 Exceptions are the processor's response to unusual, invalid, or
 special conditions in the normal operation of the 80386 processor
 and others in its family.  (The 80386 family includes the 80386SX,
 the 80386DX, the 80486SX, and the 80486DX processors; their memory
 management architecture is essentially the same.  In this
 document, the term "386" refers to any and all of these
 processors.)  Exceptions cause the 386 processor to stop what it's
 doing and to try to react to the condition that caused the
 exception.  QEMM is designed to capture some of these exceptions
 -- particularly those caused by protection faults or invalid
 instructions, which could cause a program or the entire system to
 crash -- and display a report to the user.  When the processor
 encounters an instruction that it does not want to execute, it
 passes control to QEMM. QEMM's protected mode INT 6, INT 12, or
 INT 13 handler posts the Exception message.  Neither DOS nor
 Microsoft's EMM386.EXE have as sophisticated protected mode
 handlers, so if an exception occurs using only DOS or EMM386.EXE,
 your system may simply crashes and leave you without a report.


 Q. What causes an Exception?

 "...This may be due to an error in one of your programs, a
 conflict between tw  o pieces of software, or a conflict between
 a piece of hardware and a piece of software...."

 The exception reported is most commonly #13, the General
 Protection Fault exception.  This indicates that a program has
 tried to execute an invalid or privileged instruction.  On the 386
 processor, programs can run at varying privilege levels, so that
 the processor can better protect application programs (which
 generally run at lower privilege levels) from crashing the
 operating system or control program (which typically runs at the
 highest privilege level).  DOS and QEMM do not enforce this
 protection, but QEMM can report when a program running at the
 lowest privilege level tries to execute a privileged instruction.
 The result may be a system crash, but QEMM does provide a report
 before the crash happens.

 Invalid instructions are harder to classify, for indeed Exception
 #13 is something of a catch-all.  Some examples of invalid
 instructions include:

 - 386-specific instructions that are disallowed when the processor
    is in virtual 8086 mode.  The processor is in this mode whenever
    QEMM is in an ON state -- essentially when it is providing
    expanded memory or High RAM.

 - A program trying to write data to a segment that has been marked
    as executable or read-only (the data could overwrite program
    code).

 - Trying to run program code from a data segment (if data is read
    as code, it will be a series of meaningless or nonsensical
    instructions -- which, if executed, could jump to invalid
    addresses or overwrite the operating system)

 - Exceeding the limit of a segment.  Segments in virtual 8086 mode
    are not permitted to exceed FFFFh (65535 decimal) bytes or to
    fall below 0 bytes. Neither a program instruction nor a memory
    reference may span the boundary of a segment.

 It is this last error which is the most common; this is a problem
 also known as "segment wrap", which we will discuss later.  Again,
 QEMM is designed to trap and report these errors, but it cannot
 defend against the system crashes that they may cause.

 Occasionally Exception #12, indicating a stack exception, will be
 reported. This is a protection violation very similar to Exception
 #13, but is one in which the stack segment is involved in some
 way.  Although generally no easier to solve, it is a somewhat less
 general report than Exception #13.

 Exception #6 may also be reported.  This indicates that a program
 has tried to execute an invalid opcode.  Machine instructions are
 stored as sequences of bytes in memory.  These sequences are
 fetched from memory and decoded by the processor into
 machine-language instructions.  When the processor encounters a
 sequence of bytes for which there is no corresponding
 machine-language instruction, the processor generates an Exception
 #6 and QEMM reports the Exception to you.

 Very infrequently, an Exception #0 is reported.  This is not
 intentional; it is usually the result of QEMM's stack being
 corrupted while QEMM was trying to report another exception, or is
 the result of some other system error.

 It is important to remember that in the vast majority of cases,
 QEMM is not involved with the problem, but is merely reporting it.
 Most often, the problem is simply a bug in the offending program.

 Q.  What do I do now?

 "...It is likely that the system is unstable now and should be
 rebooted...."

 QEMM is designed to offer the user the opportunity to terminate
 the offending program, or to reboot the computer, but often the
 damage has already been done by the time that the Exception is
 trapped and reported.  In this instance, you may find the computer
 locked regardless of what you choose.  If the computer is indeed
 hung, you should write down the information on the screen and then
 reboot the machine.

 While QEMM's Exception reports can be cryptic to non-programmers
 -- or to programmers who have little experience with assembly
 language -- the information that they provide can sometimes be
 quite helpful. Exception reports can help you to identify which
 program has triggered the exception message, what the invalid
 instruction was, and the state of the processor's registers when
 the error occurred.  Armed with this information, you may be able
 to help the developer of the offending application to determine
 the problem that led to the exception, and thus the developer may
 be able to provide a temporary workaround or a permananent fix.

 The exception report is divided into three parts --

 1) The vector or class of exception, and its location and error
 code. The location of the exception indicates the address in
 memory at which the invalid instruction was attempted.  The
 program loaded at this address (if indeed a program is loaded
 there) should be noted by running Manifest.

 Exception #13 at 1B12:0103, error code: 0000

 In this example, the program loaded at address 1B12:xxxx is
 automatically your suspect.  Reboot your system in the same
 configuration as you had when the Exception #13 occurred.  If the
 problem happened during an application program, don't load the
 application just yet.  Load Manifest instead, and have a look at
 First Meg / Programs.

 Memory Area   Size   Description
 03D1 - 0465   2.3K  COMMAND
 0466 - 046A   0.1K  (04C0)
 046B - 0483   0.4K  COMMAND Environment
 0484 - 0487   0.1K  COMMAND Data
 0488 - 0498   0.3K  DV Environment
 0499 - 04BE   0.6K  DV
 04BF - 1A38    85K  DV Data
 1A39 - 1A52   0.4K  COMMAND Data
 1A53 - 1AE7   2.3K  COMMAND
 1AE8 - 1B00   0.4K  COMMAND Environment
 1B01 - 7E4F   397K  [Available]

 The sample Exception #13 above happened in that Available range,
 so it was the program that would have been loaded had we not
 loaded Manifest -- that is, the application program.  If you have
 a TSR loaded low, and the Exception #13 is occuring within that
 TSR's address space, then it is your suspect, rather than the
 application. In any case, the program whose code falls into the
 range in which the Exception #13 occurred likely has a problem of
 some type.

 2)  The second part of the Exception #13 message is the register
 dump:

 AX=0000 BX=0000 CX=0000 DX=0000 SI=FFFF DI=0000 BP=0000
 DS=1B12 ES=1B12 SS=1B12 SP=FFFE Flags=7246

 The registers are the temporary storage areas on the 80386 chip
 which are used for calculations and addressing.  Each register is
 two bytes (16 bits) in size, so each register is capable of
 holding a value from 0 to FFFF (hexadecimal), or from 0 to 65335
 (decimal).

 If any registers here are 0000 or FFFF, it's possible that you
 could be looking at a segment wrap.  A segment wrap happens
 whenever a program attempts to access -- read from or write to --
 something beyond the limit of a segment. A word value consists of
 two adjacent bytes; if a word value were to begin at FFFF (which
 is the last byte of a segment), the second byte of that value will
 be outside the segment -- and an attempt to read from or write to
 that word will thus cause a protection violation.  Similarly, a
 doubleword is four adjacent bytes; if any of the last three bytes
 are outside of the segment limit, a segment wrap and a protection
 violation will occur when an access is attempted.

 On an 8086 processor, it's actually possible for a segment wrap to
 occur without a protection violation, simply because the 8086 has
 no hardware protection at all.  What is the byte after the last
 byte of a segment? On the 8086, it's the FIRST byte of the same
 segment.  (Non-technical analogy for poker players: Queen - King -
 Ace - Two - Three is a straight in the penny-ante poker game
 played when the 8086 processor is dealing.  The 386 processor is a
 very strict dealer, and does not permit this.)  It is possible
 (though unlikely) for a program to continue without a crash on an
 8086 processor when two "adjacent" bytes are actually a whole
 segment apart; it could theoretically be possible on a 386 too,
 but the exception is generated before the memory access can be
 completed.

 This sort of problem is seen most commonly during a string move --
 the program is copying a whole block of data from one range of
 addresses to another.  You may not understand this, and actually
 it doesn't matter if you don't. Briefly, though, SI stands for
 Source Index; DI stands for Destination Index. These two registers
 are used for string instructions -- instructions that load or copy
 information sequentially.  String instructions are extremely
 powerful and useful, since they allow the developer to deal with
 large amounts of data in a single pass.  A byte or a word value
 can be fetched from memory by one string instruction, dealt with,
 and then the result can be copied to a new memory location with a
 second string instruction -- and all this can be managed with an
 extremely tight, fast loop.  An entire range of addresses (for
 example, in screen memory) can even be filled with a given value
 using a single instruction.  The catch here is that the string
 instruction is only valid as long as the value of the SI or DI
 register does not fall outside the range addressable by these
 registers.  If either one of these tries to exceed FFFF (or tries
 to fall below 0000), as a string is being copied from one region
 of memory to another, you'll get a protection violation.

 3) Instruction: A5 CC 00 00 00 00 00 00 00 00 00 00 00 00 00
         Do you want to (T)erminate the program or (R)eboot?

 This is the invalid instruction that the program was trying to
 execute when the processor stopped it.  Since most humans don't
 have a hope of interpreting machine language by looking at the
 opcodes, you can get a better interpretation of what is going on
 by examining this instruction with a program that can render
 machine codes into assembly language. (Well... it's better than
 nothing.)  To do so, go into DEBUG; type DEBUG at the DOS prompt.

 Enter the values from the Instruction line by typing

 E 100

 at DEBUG's hyphen prompt, and then entering each byte (pair of digits) from
 the instruction line.  Follow each byte with a space.

 (As a bonus -- if you're running under DESQview, you can Mark the
 information from the Exception #13 report, and Transfer it into
 DEBUG running in a different Big DOS window.)

 If most of the bytes begin with a 4, 5, 6, or 7, there's a good
 chance that you're seeing a program trying to execute text,
 thinking that text to be code. This can happen in several
 circumstances, but frequent offenders are those programs which
 load code at the top of conventional memory during boot -- and
 therefore during the OPTIMIZE process -- and presume that no
 program will allocate that memory. Programs which place parts of
 themselves at the top of conventional memory typically do so
 without protecting themselves from programs like LOADHI which may
 need to allocate all conventional memory at appropriate times;
 LOADHI (and programs like it) will overwrite the vulnerable code.

 As a real-world example, PROTMAN, a program whose purpose in life
 is to manage the loading of various parts of 3Com and MS-LAN
 networks, did this in past versions, as explained in Quarterdeck
 Technical Note #173, PROTMAN.TEC. During the OPTIMIZE process,
 LOADHI would allocate all conventional memory while it was
 determining the size of the various drivers that were being
 loaded. PROTMAN would jump to what it thought was still its own
 code, but there would be LOADHI signatures there -- text -- and
 PROTMAN would crash.

 You can see the contents of this string if you Dump the
 instruction you just entered; use DEBUG's D instruction to do
 this.

 -d 100

 At the leftmost edge of your screen, you'll see a list of
 addresses. At the center and right of your screen, you'll see
 this:

 4F 41 44 48 49 53 49 47-4E 41 54 55 52 BF 42 87 LOADHISIGNATUREB
 98 FF 6F E2 E9 FF 00 00-26 21 F1 B3 34 00 AF 1D ..o.....&!..4...
 01 00 D3 E0 0B E8 59 5F-07 B0 00 AA 5F 9D F8 C3 ......Y_...._...
 AA 41 FE 06 AD 90 C3 2E-C7 06 CF 88 00 00 2E 89 .A..............

 ASCII codes starting with 2 are generally punctuation marks; bytes
 30-39 represent numeric digits; 3A-3F are punctuation, 41-5A are
 capital letters, 61-7A are small letters.  Any instruction made up
 mostly of these numbers is almost certainly text -- and therefore
 not executable program code.  The program that is trying to run
 such an instruction is doing so in error. When the instructions
 are NOT mostly in the 40-80 range, you should try to Unassemble
 them.

 -u 100

 20C0:0100 A5            MOVSW
 20C0:0101 CC            INT     3
 20C0:0102 0000          ADD     [BX+SI],AL

 This is the killer instruction from the example Exception #13
 above. It's performing a MOVSW (MOVe String Word) at a point when
 the SI register is FFFF, and that means that it's trying to write
 a word value to or from the last byte of a segment, which (as
 described above) is illegal.

 Other invalid instructions are harder for the non-programmers of
 the world to interpret.  Often the first byte of an invalid
 instruction is 0F -- which is a valid protected-mode instruction,
 but which the processor interprets as an invalid opcode if the
 machine is in Virtual 86 mode.  Exceptions of this kind showed up
 more commonly in the past, with programs that were trying to enter
 protected mode without calling the Virtual Control Program
 Interface.  VCPI is an industry-standard way for protected-mode
 software to coexist with 386 expanded memory managers such as
 QEMM; all 386 memory managers these days are VCPI-providers, and
 almost all protected-mode programs are VCPI users (or "clients").
 Non-VCPI protected-mode programs include some memory- and
 hardware-diagnostic programs, and programs that use the DPMI
 memory management specification exclusively.  Diagnostic programs
 typically recommend that you disable all memory-management
 software during diagnosis.  DPMI programs will typically accept
 VCPI memory management; those rare programs that do not will
 simply refuse to start up under QEMM.  In such cases, you may
 install QDPMI (the Quarterdeck DPMI Host) on your system; QDPMI is
 available on the Quarterdeck BBS at [phone], Compuserve
 (!GO QUARTERDECK), or large local BBS systems.

 Q. How can an Exception #13 be fixed?

 Quarterdeck Technical Note #241, QEMM:  General Troubleshooting
 (TROUBLE.TEC) is a good place to start. This note describes common
 problems and possible solutions, and will help if the cause of the
 Exception #13 is a memory conflict or bus-mastering issue.

 If you follow the instructions in TROUBLE.TEC completely, and the
 Exception #13 persists, the prospects for a resolution are bleak,
 since the problem is almost certainly a bug in the offending
 program. If this is so, unless you can alert the developer of the
 program (and make him or her understand all this, which might be
 another task altogether), you can never really make the problem go
 away, although sometimes you may be able to make it subside.

 Changing the location of the offending program in memory will
 sometimes help. If you're running under DESQview, and you're sure
 that you've given the program enough memory (i.e., all you can
 give it), try adding 16 to the size of the script buffer on page 2
 of Change a Program.  If you're not running under DESQview, try
 adding an extra file handle or two.  The key here is to change the
 location of the program in memory, which can occasionally be
 enough to provide temporary relief from the Exception.

 There is a substantial caveat:  You're not fixing the problem by
 doing this; you're just making it submerge.  There's still
 probably a bug in the offending program -- you've just changed it
 from a bomb to a landmine.  If you can reproduce the problem
 consistently, you should still contact the publisher of the
 application with all of the data from the Exception message, and
 all of the data that you can supply about your system and its
 current configuration.

 With the exception (no pun intended) of the techniques mentioned
 above and in TROUBLE.TEC, non-programmers can do little to fix the
 root cause or even the symptoms of Exception reports.  If you are
 unsuccessful in resolving a conflict, the information provided by
 the report should be forwarded, along with a Manifest printout and
 a complete description of your system, to the developer of the
 program that you were running at the time.

 ******************************************************************
 *      Trademarks are property of their respective owners.       *
 *   This and other technical notes may be available in updated   *
 *     forms through Quarterdeck's standard support channels.     *
 *          Copyright (C) 1995 Quarterdeck Corporation            *
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